Customer Transformation Management Consultant

About Capgemini

With 270,000 women and men in nearly 50 countries, Capgemini is a responsible and multicultural global leader. Its purpose: unleashing human energy through technology for an inclusive and sustainable future. As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years. The Group addresses the entire breadth of business needs, from strategy and design to managing operations. To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms. In 2020, Capgemini reported global revenues of €16 billion.

Key Responsibilities of a Managing Consultant or Senior Manager 
Strong core consulting skills, including: meeting and workshop development and management, deck writing, storyboarding, inductive/ deductive reasoning, client interviewing, issue analysis, data analysis, process design, and change management.
Strong design thinking skills including: application of conceptual modeling and visualization to problem and solution definition; knowledge of empathy mapping, journey mapping and quantitative and qualitative research methods for developing compelling customer insights; and iterative concept testing.

• Assessing clients' problems critically, structuring analyses, applying analytical frameworks, and conceptualizing strategy development
• Developing and maintaining knowledge of industry landscape and trends
• Supporting internal practice development and business development activities
• Accountable for ensuring successful project delivery in concert with the delivery executive, including:
• Driving completion of services and deliverables, meeting or exceeding clients’ expectations of speed, quality, and budget
• Completing status reports
• Maintaining financials
• Leading client communication
• Onboarding and evaluating team resources
• Exhibits a strong ability to handle multiple demands with a sense of urgency, drive, and energy
• Collaborate with team and clients to define long-term vision, goals, and strategies
• Demonstrate strong consulting and advisory skillset including analytical capabilities, ability to synthesize content and translate it into sound recommendations and deliverables
• Lead or be a team member on transformation projects with large client organizations
• Accountable for ensuring the accurate reporting of personal and project team productivity (e.g., utilization rates)
• Simplify and bring clarity to challenging situations, models, and issues to create structured actions and recommendations
• Test and present insights and recommendations to clients
• Demonstrate ability to drive blended teams of management consultants, junior team members, technology specialists, data analysts, and implementation specialists to deliver according to plan (schedule, scope, quality, and budget)
• Mentor and coach others to deliver quality results and promote others' professional development
• Demonstrate proficiency with appropriate tools for the analysis of data (e.g., Excel) and the communication of insights and recommendations (e.g., PowerPoint, Word)

Required Background:

• An appropriate BA or BS degree (or equivalent) is required, and an advanced degree such as an MBA or related degree from a top tier program is preferred.
• Proven track record of success over at least 8-10 years
• Experience in managing sales and delivery of strategy consulting projects across multiple projects and clients preferred
• Experience managing and leading internal teams
• Other Requirements:
• Reside within or be able to relocate to one of the four Capgemini Invent locations listed above
• Willingness to travel frequently, up to 85% as necessary
• Strong personal and professional values; entrepreneurial spirit
• Strong presence with good relationship-building and interpersonal/people management skills
• Possession of established network of industry contacts
• Legal authorization to work in the U.S. in an unrestricted manner that does not now or in the future require sponsorship of a visa

Qualifications for Role:
An ideal candidate is motivated to deliver high-quality work to drive customer satisfaction. This person uses their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include:

• Demonstrate ability to drive blended teams of management consultants, experience designers, technology, data strategists, and implementation specialists to deliver according to plan (scope, quality and time).
• Mentor and coach others to deliver quality results and promote others' professional development.
• Contribute to the design of new digital capabilities, business processes, organizational designs, governance structures and measurement programs required to execute future state experiences and digital customer engagement strategies.
• Simplify and bring clarity to challenging situations, models and issues to create structured actions
• Excellent communication and organizational skills
• Ability to develop client relationships, identify and qualify sales opportunities
• Works well in a fast-growing environment with the ability to deliver on time
• Exhibits a strong ability to handle multiple demands with a sense of urgency, drive, and energy
• Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude
• Exceptional interpersonal and collaboration skills within a team environment

About Your Career
Our growth ambition and collaborative work approach with clients combine to create a business culture that allows new consultants to dive right in and become an integral part of the team. The entrepreneurial working style and size of our practice will enable you to create a name for yourself, shine early on, and have a significant impact on our clients and our company.

We offer countless opportunities to learn, grow, and develop both your business technology expertise and your leadership capabilities. Please visit our website at: capgemini.com/service/invent/ for more information about Capgemini Invent.

About Capgemini Invent
As the innovation and transformation powerhouse of the Capgemini Group, Capgemini Invent helps CxOs navigate today while plotting a course for the future. Located in offices and creative studios around the world, including brands like frog, Cambridge Consultants, Synapse and Purpose, its 9,000+ strong team combines strategy, technology, data science and creative design with deep industry expertise and insights. We invent futures that are relevant, resilient, and sustainable for society, for businesses and the customers they serve.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Get The Future You Want
Visit us at www.capgemini.com/invent

Equal Opportunity
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. 

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law