Why join frog?
As a Senior Service Designer, you strive to ship experiences that inspire and exceed the expectations of our clients and their customers. Your work wins the hearts and minds of customers and stakeholders because you care about micro- and macro-interactions alike.
You’ll work within an interdisciplinary design team to plan, visualise and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design. You’ll know design research techniques and service design methodologies to mould the experience, services, systems, and brands that the end-users live through products alongside clients and project stakeholders. As a Senior Service Designer, you will be able to handle projects at every stage of the lifecycle from the initial assessment and research phase to the final delivery.
The Senior Service Designer also mentor junior designers and help shape their skills and design perspective.
What will you be doing?
Senior Service Designers are responsible for the design of digitally enabled products and services. They use their broad skillset across the service, interaction, and visual design domains to work on holistic design solutions, from early-stage idea generation until detailed design of service features and user stories in a digital product.
You are expected to represent depth in the craft of experience design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the global community of practice. You will often be the backbone of your projects from beginning to end. You will plan, prioritise, and deliver experience design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. You will have opportunities to lead small teams on projects and contribute to business development through proposal-writing and pitches.
Your fellow frogs will rely on you to:
We want you to have:
Equal Opportunities at frog
frog is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
frog is a global business with teams working across the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.