Mexico City

Associate Director, Design Research

Why join frog?

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. As a leading global creative consultancy that is part of Capgemini Invent, frog challenges the status quo to craft and build transformative human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer-centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet. Our culture is open, flexible, inclusive and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.

We are looking for a talented Associate Director of Design Research to join our studio in Mexico City.

At frog, we believe and know that great design is founded in strong user insights. By taking a human-centered approach, we uncover people’s needs, motivations, and behaviors to define key opportunities to improve our clients’ processes, services, or products.

What will you be doing?

As an Associate Director of Design Research, you will be leading all research aspects of an engagement, from managing recruitment and gathering user requirements and needs, to analyzing and synthesizing research data, communicating findings to clients, and translating research into tactical and strategic design output.

In addition to applying your design research skills to new types of user experience challenges, you will also provide oversight and leadership to the broader team, with managerial responsibilities for junior design researchers.

You will be applying design research methods, from usability testing to survey design to diary studies, to complex problems using human-centered design practices. Not only advocating for user experience, but also helping our clients and design teams develop strong understanding of research methods and processes.

In your day-to-day you will be solving design challenges together on a team of other researchers, designers, strategists, technologist, and program managers, compelling insight-driven user stories that propel decision-making and strategy.

You can

  • Plan and facilitate all field research tasks without oversight, including usability testing, ethnography, contextual inquiries, surveys, workshops, concept testing, and competitive assessments
  • Lead analysis across quantitative and qualitative methods and communicate results as meaningful insights that inform actionable design concepts and business strategies
  • Lead multi-disciplinary project teams, providing oversight to junior researchers through meaningful feedback that encourages growth
  • Lead research operations, establishing processes, managing and growing a team of design researchers
  • Scope research engagements, with a strong understanding of how to put together an approach that matches the client’s needs (e.g., which methods, number and type of participants, etc.) and the levers to pull to accommodate known constraints
  • Build long lasting relationships with our clients and spot future opportunities
  • Craft deliverables like Insights and Recommendations presentations, archetypes, service blueprints, process maps, and diagrams, with an emphasis on compelling story-telling and visuals that communicate your ideas simply and clearly
  • Use Microsoft Office Suite, Adobe Creative Cloud, and collaborative tools like Miro and Figma, but, more importantly, can learn new tools and gain mastery quickly

You have

  • Advanced degree (or equivalent experience) in design, human-computer interaction, cognitive psychology, anthropology, design strategy, business, or a related field. [Note: We’re open to meeting candidates who have experience outside of these areas if you can explain how it applies to this role
  • 6+ years of relevant experience, including formal training and internships, preferably in design research, UX design, business design, or a related field, and a portfolio of your recent work
  • A firm grasp on user experience principles and methods, accessibility, and human-centered design
  • A strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them to achieve various research goals
  • Experience in leading and scaling creative teams, with an active role in recruiting, training and structuring the practice
  • A growth mindset and a passion for learning new research methods
  • Strong attention to detail and time management
  • Willingness to travel for up to 50% of time (although, right now we all work from home)

Application process

Send your application with your resume and a link to your portfolio. If you have a cover letter, feel free to add it too, but that is not required. Please note that in our application form, there are also two questions we would like you to answer (please try to keep each answer under 150 words):

1. Required:

What company clearly needs help improving their product, service, website, or app? What are they doing wrong and how would you help?

2. Choose one:

  • Which bullet point on your résumé are you most proud of? Why?
  • Explain how a past position (job or internship), which on paper may not seem related to design research, has prepared you for this work.
  • What skill or area of user research is your superpower? What skill or area are you looking to grow in?
  • How/When did you first learn about user experience as a field? What about it attracted you?

Equal Opportunities at frog

frog is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

frog is a global business with teams working across the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.